Return Policy

We strive to provide value with excellent products, but occasionally, you may need to return or exchange an item. This return policy outlines the guidelines and procedures for returning items, obtaining refunds, exchanging products, and other relevant information.

Please read this policy carefully to understand your rights and obligations.

1. How to Return Items

To initiate a return, please follow these steps:

1. Contact us at GEARBOX Sales within three days of receiving your order.

2. Please provide your order number, the item(s) to be returned, and the reason for the return.

3. Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.

4. Package the item(s) securely, including all original packaging, accessories, and documentation.

5. Write the RMA number on the outside of the package.

6. Ship the item(s) to the address provided by our team.

Please note the following conditions for returns:

1. The item(s) must be unused, undamaged, and in the same condition as when you received them.

2. Items not eligible for return include used or damaged products.

3. Returns without a valid RMA number may not be accepted.

2. How to Get Refunds

We will process your refund once we receive and inspect the returned item(s).

1. If you paid by credit card, the refund will be issued to the original payment method within five business days.

2. Our team will guide you through the refund process if you paid using any other method.

Please note the following conditions for refunds:

1. Refunds will only be provided for eligible returned items in accordance with our return policy.

2. Shipping and restocking fees (if applicable) may be deducted from the refund amount.

3. How to Exchange Items

To request an exchange for a different product, please follow the return process outlined in Section 1.

1. It is crucial that your return request explicitly mentions your desire for an exchange.

2. Please provide the details of the replacement item you would like to receive. It should be the same value or less.

Please note the following conditions for exchanges:

1. Exchanges are subject to product availability.

2. You must pay the price difference if the requested item is higher.

4. Stipulations and Exclusions

The following stipulations and exclusions apply to returns, refunds, and exchanges:

1. Used or damaged products are excluded from refunds unless we authorize them.

2. Returns must be adequately packaged to prevent damage to the product.

5. Time to Return/Refund/Exchange

All returns, refunds, and exchanges must be initiated within three days of receiving your order.

6. Shipping/Restock Fees

Return shipping costs are the customer's responsibility unless the return is due to our error or a defective product. In such cases, don’t hesitate to get in touch with our team for further assistance.

Restocking fees may apply for certain returns, depending on the nature of the product and its packaging condition.

Contact us for more information.

7. International Returns (if applicable)

Don’t hesitate to contact our team for instructions and information about return shipping and customs requirements for international returns.

8. Contact Details

For any questions, concerns, or assistance related to returns, refunds, or exchanges, please reach out to us through the contact form on this website.

We value your satisfaction and will do our best to resolve any issues promptly and efficiently.

Please note that this return policy may be subject to change without prior notice. The most current version will be available on our website.

Thank you for your cooperation and understanding.

GBOX SURF Hawai'i